Education Arts & Community

New Library Members per Month

Watch Watch

553

members/month
Result for Mar-18

Watch Watch

Education Arts & Community

New Library Members per Month

Watch Watch

553

members/month
Result for Mar-18

Measure Description

This measure is the number of new registered library cardholders and renewals of expired card holders per month. This target (8,000 people per year) is based on the Library's available performance data.

Measure Importance

A great library helps create a great city, and West Palm Beach is committed to sustaining a world-class library that provides the very best informational products (books) as well as classes and workshops that help create a better educated citizenry. Issuance of library cards is a measure of how well the library is connecting with users and improving their quality of life and how well we’re getting the word out - or getting word-of-mouth recommendations - to expand the use of the library.

Measure Chart

Explanation of Performance

The data reveal that there are many people coming downtown to visit the library! We have seen significant growth in library membership in recent years.  Total library card membership from 88,947 in June 2009 to 103,877 as of March 2018 -- generally increasing 1- 3% per year overall.  So as we have a higher and higher percentage of the population registered, there are fewer potential "new registrations" out there.

The library has been working to get membership increased by vastly expanding the online selections through Hoopla and cloudLibrary as well as increased programming at the Mandel Library. Today, we are tracking membership on a monthly basis so we can follow seasonal flows and compare each year to the same period in the prior year. We find that memberships and renewals increase in the summer months when kids are out of school.

For the quarter ending December 2017, we are down 11% compared to this time last year.  This may be a reflection of being understaffed during that time period.  We are now almost back to full-staffing and we can observe what effect that might have on the monthly number (compared to the 3 months we were most understaffed rather than last year at that time). Additionally, with more staff, we can provide more outreach services to get the word out about our wonderful library!



Status Indicator Definitions
On Target: Meets or exceeds expected performance
Watch: Falls close to expected performance
Below Target: Does not meet expectation; being monitored for improvement
Other Data: Data gathering only, no target

City of West Palm Beach | 401 Clematis Street | West Palm Beach, FL 33401 | 561.822.2222