Health & Safety

West Palm Beach Police Average Response Time for Priority Calls

Watch Watch

5:23

minutes, average
Result for Dec-18

Watch Watch

Health & Safety

West Palm Beach Police Average Response Time for Priority Calls

Watch Watch

5:23

minutes, average
Result for Dec-18

Measure Description

This measure is the average Police Department response time to a priority call for service. For the purposes of this measure, a priority call for service is defined where there is imminent danger and it must be dispatched immediately. The West Palm Beach Police Department has a goal of a five (5) minutes or less response time for priority calls - a peer-to-peer average with other law enforcement agencies. This time includes the receipt of the call, the data entry, the dispatch and response (arrival) of the officer.

Measure Importance

The amount of time to respond to a citizen in need of emergency personnel is critical for a successful outcome and the importance of a quick response in priority call situations is paramount in keeping our community safe. Time is of the essence in an emergency situation.

Measure Chart

Explanation of Performance

Over the last quarter, response times were better than the five minute target for priority calls.  This may be attributable to bolstered staffing for the differentiated police reporting (DPR) unit, which enables residents to report some incidents over the phone that do not require an on-scene response.  In December, average response time for priority calls was over our target response time which may be attributed to more in-depth calls over the holidays.  

Status Indicator Definitions
On Target: Meets or exceeds expected performance
Watch: Falls close to expected performance
Below Target: Does not meet expectation; being monitored for improvement
Other Data: Data gathering only, no target

City of West Palm Beach | 401 Clematis Street | West Palm Beach, FL 33401 | 561.822.2222