Health & Safety

West Palm Beach Police Average Response Time for Priority Calls

Below Target Below Target

7:02

minutes, average
Result for Sep-17

Below Target Below Target

Health & Safety

West Palm Beach Police Average Response Time for Priority Calls

Below Target Below Target

7:02

minutes, average
Result for Sep-17

Measure Description

This measure is the average Police Department response time to a priority call for service. For the purposes of this measure, a priority call for service is defined where there is imminent danger and it must be dispatched immediately. The West Palm Beach Police Department has a goal of a five (5) minutes or less response time for priority calls - a peer-to-peer average with other law enforcement agencies. This time includes the receipt of the call, the data entry, the dispatch and response (arrival) of the officer.

Measure Importance

The amount of time to respond to a citizen in need of emergency personnel is critical for a successful outcome and the importance of a quick response in priority call situations is paramount in keeping our community safe. Time is of the essence in an emergency situation.

Measure Chart

Explanation of Performance

September 2017 data revealed a higher than usual response time of 7:02.  This appears to be an outlier attributable to the strain put on the agency during Hurricane Irma. Our response times rebounded the following month to an average of 4:42. For the past three years, the West Palm Beach Police Department has averaged slightly above 5:00 for call times. We have noticed there are peak times of the day where the response times do go up and impacts the overall average. We have adjusted our manpower and continue to evaluate different shifts to address peak hour factors, which impacts our average response time.


Status Indicator Definitions
On Target: Meets or exceeds expected performance
Watch: Falls close to expected performance
Below Target: Does not meet expectation; being monitored for improvement
Other Data: Data gathering only, no target

City of West Palm Beach | 401 Clematis Street | West Palm Beach, FL 33401 | 561.822.2222