Health & Safety

West Palm Beach Police Average Response Time for Priority Calls

On Target On Target

4:13

minutes, average
Result for Sep-18

On Target On Target

Health & Safety

West Palm Beach Police Average Response Time for Priority Calls

On Target On Target

4:13

minutes, average
Result for Sep-18

Measure Description

This measure is the average Police Department response time to a priority call for service. For the purposes of this measure, a priority call for service is defined where there is imminent danger and it must be dispatched immediately. The West Palm Beach Police Department has a goal of a five (5) minutes or less response time for priority calls - a peer-to-peer average with other law enforcement agencies. This time includes the receipt of the call, the data entry, the dispatch and response (arrival) of the officer.

Measure Importance

The amount of time to respond to a citizen in need of emergency personnel is critical for a successful outcome and the importance of a quick response in priority call situations is paramount in keeping our community safe. Time is of the essence in an emergency situation.

Measure Chart

Explanation of Performance

Over the last three months there has been a steady drop in our response times. In the month of September our average response time was 4:13, much better than our five minute target. Recently, we have bolstered staffing for the differentiated police reporting (DPR) unit, which enables residents to report some incidents that do not require an on-scene response over the phone. This DPR Unit may inherently improve our response times. There was also a significant drop in calls for service in September which may attribute to the response times. We will continue to evaluate the response times in conjunction with the DPR Unit workload.

Status Indicator Definitions
On Target: Meets or exceeds expected performance
Watch: Falls close to expected performance
Below Target: Does not meet expectation; being monitored for improvement
Other Data: Data gathering only, no target

City of West Palm Beach | 401 Clematis Street | West Palm Beach, FL 33401 | 561.822.2222