Health & Safety

West Palm Beach Fire Rescue Average Emergency Response Times

Watch Watch

6:34

minutes, average
Result for Jun-19

Watch Watch

West Palm Beach Fire Rescue Average Emergency Response Times

Watch Watch

6:34

minutes, average
Result for Jun-19

Measure Description

This indicator shows the time it takes from the activation of the 9-1-1 system to the arrival of the first West Palm Beach Fire Rescue unit. Response time is comprised of three factors: alarm handling time, turnout time and travel time. The data is received monthly from Palm Beach County Fire Rescue Dispatch. The calls are documented in the Intergraph System each time a 9-1-1 call is received. The target emergency response time is 6 minutes or less, 90% of the time. This target is based on National Fire Protection Standard 1710.

Measure Importance

Having quick response times creates better outcomes for medical patients. When the heart stops, brain death can occur in as little as 4-6 minutes. For every minute that passes, a fire grows hotter and more dangerous. Firefighters need to be on scene quickly to control fire spread and minimize the loss from disasters both small and large.

Measure Chart

Explanation of Performance

The average response time for the Fire Department for June 2019 was 6:34 which falls short of our target of 6:00 minutes, but represents a downward trend over the past 12 months. Between 2008 - 2018, West Palm Beach call volume increased over 46% and the resident population increased.   

West Palm Beach Fire reviews response times by each station's response zone or region of the city. Palm Beach County Fire Rescue Dispatch sends reports monthly for staff to analyze. Three new fire stations have been added to the department due to increased demand for services, specifically in the western communities.   Fire Station 9, near Roebuck and Haverhill, in particular, was established to positively impact response times.  The Fire Department is continually investigating strategies to drive down our average response time, including piloting new staffing/response models, adding staffing through grants, and focusing on "turnout time" (time between alarm and beginning point of travel time), which is within the Fire Department's control.


Status Indicator Definitions
On Target: Meets or exceeds expected performance
Watch: Falls close to expected performance
Below Target: Does not meet expectation; being monitored for improvement
Other Data: Data gathering only, no target

City of West Palm Beach | 401 Clematis Street | West Palm Beach, FL 33401 | 561.822.2222